rechardluo

有兴趣的朋友请发luo_steven@hotmail.com
开发的要求：
    主要是非常熟悉Solaris或者Linux内核，同时很熟悉文件系统或者卷管理。

TSE Job Description如下：
BE - 2 TSE
Provides standard to moderately complex technical support to field engineers, technicians, product support and customers when first-line product support has failed to identify or fix equipment or software issues. Documents and reports design, reliability and maintenance issues.
Analyzes technical support problems and identifies customer and internal needs. Considered product subject matter experts.  Document the solutions to known issues, through Knowledgebase documents, product training, and white paper authoring.  Advocate customer requests, troubleshoot and resolve complex, critical and sensitive support issues, and participate in conference call escalations to provide next level issue resolution for Platinum customers.  
Verify and duplicate customer issues.  Prioritize open issues, define and track bugs for Development, and offer innovative ideas to improve product quality. Participate in new product releases and beta cycles to ensure information and training requirements are met to support new products.  Research a wide variety of technical subjects including operating systems, Symantec software, security and third party applications.
Provide product training, workshops and technical mentoring to regional support groups.  Provide on-call support for 24x7/Follow the Sun and MSS for Sev1 & Sev2 issues. Uses professional concepts and company policies and procedures to solve a variety of problems.  Full use and application of standard principles, theories, concepts, and techniques.  Works on problems of moderate scope where analysis of situations or data requires a review of identifiable factors.  Exercises judgment within defined procedures and practices to determine appropriate action.  
Bachelor's Degree, or a minimum of two years technical experience, or one year technical experience plus certification(s) (i.e. MCSE, MCP, CNE, CCNA) that sufficiently demonstrates ability to analyze, meet deadlines, and problem solve in a product support environment.  
The Ideal candidate will be fully familiar with Symantec  backup products and architecture, able to troubleshoot and identify complex network and software issues.  Direct customer support experience is essential.   Good verbal and written communication  in English , customer service, and troubleshooting skills are required for this position as well as organizational skills, high-level troubleshooting, and the ability to meet deadlines.  
Desired Skills include: MCSE, Domino,  especially in  Exchange, Windows based Servers, DNS, TCP/IP,  Networking and a working knowledge of network.
It is good option if candidate can speak Cantonese.

SSMG - 1 TSE
Provides very complex technical support to field engineers, technicians, product support and customers. Occasional on-site work in the various Symantec offices, with customers, and at exhibitions, trade shows and conferences.  
Assists the sales force and maintain frequent communication with development.  Creation and testing of necessary tools, quality checks on current documentation, and feedback to Development and ACS support.  Mentor, train, and help develop the skills of new Technical Support Engineers as well as peers. Uses professional concepts and company policies and procedures to solve a wide range of difficult problems in imaginative and practical ways.  Broad application of principles, theories, and concepts in applicable discipline, plus working knowledge of other related fields.  
Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.  Exercises judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions. Bachelor's Degree, or a minimum of three years technical experience, or two years technical experience plus certification(s) (i.e. MCSE, MCP, CNE, CCNA) that sufficiently demonstrates ability to analyze, meet deadlines, and problem solve in a product support environment. 4-6 years experience in a leadership roll with networking and security software.
The Ideal candidate will be fully familiar with Symantec/Veritas products and architecture, Able to troubleshoot and identify complex network and software issues. Direct customer support experience is essential.  Exceptional verbal and written communication, customer service, and troubleshooting skills are required for this position as well as organizational skills, high-level troubleshooting, and the ability to meet deadlines.  
Desired Skills include: MCSE,Oracle, Exchange, Windows based Servers,Unix/Linux based Operating Systems, DNS, TCP/IP, Networking and a working knowledge of network.




[ 本帖最后由 rechardluo 于 2007-9-5 10:33 编辑 ]

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