我公司为某美国
存储公司
招聘Customer Engineer
工作地点：石家庄
工作描述：
GENERAL SUMMARY
Perform installations, preventive and remedial maintenance of
EMC equipment at customer locations and in different operating environments, with limited supervision as directed by management. Adhere to administrative policies and escalation procedures.
PRINCIPAL DUTIES AND RESPONSIBILITIES
· Plan installation of new equipment including the creation of basic implementation configuration files.
· Adhere to the Symmetrix Keys to Success. Diagnose limited system malfunctions to isolate problems to EMC, other OEM vendors or software and develop appropriate action plans.
· Attend training classes as required to develop and maintain a working knowledge of EMC equipment, software, OEM equipment and Basic configurations.
· Maintain all assigned spare parts, tools and personal test equipment. Perform other duties as assigned by supervisor or senior employee on-site. Create and maintain account notebooks for all assigned accounts. Maintain microcode at current levels at all assigned accounts.
· Prepare accurate Clarify cases at the completion of an event. Assure complete customer satisfaction at assigned accounts by adherence to the following: Prompt onsite arrival time, Technical expertise, Knowledge of customer environment, Professionalism, periodic visits as needed
· Includes the timely and accurate submission of all associated documentation as well as part returns within 24 hours of an event.
· Submit accurate and timely expense reports and timecards.
· Install and establish satisfactory operation of all EMC hardware and software. Perform pro-active maintenance according to established procedures. Adhere to proper escalation procedures. Perform part replacements as directed by CSC/PSE lab.
有意者请尽快将英文简历发至
gracesong@itechhk.com.cn
或电话联系：58694483 联系人：grace song
