mxlcjl

错误报的是：产品:  -- 1: 2755 2: 3 3:

mxlcjl

怎么没有人帮我解决此问题哦？

lxgsh@etang.com

如果不能卸载的话你可以尝试下面两种方法:
1)你再用VERITAS的安装盘重新覆盖安装一次,然后再卸载试试看.
2)再不行的话,你直接册除注册表VERITAS相关的选项,然后手动册除安装目录.

mxlcjl

安装日志：VERITAS Backup Exec (TM) 9.0 for Windows Servers Installation Log

Start time: 05-09-2005,09:20:30

****************************************************************
05-09-2005,09:21:01 :  Product version: 9.0.4454
05-09-2005,09:21:04 :  Deleted C:\WINNT\resdll.dll.
05-09-2005,09:21:07 :  Executing StartAddRemSequence
05-09-2005,09:21:07 :  Executing SSO:ullDataMSI()
05-09-2005,09:21:07 :  Setting up command line parameter table
05-09-2005,09:21:07 :  ERROR: Unable to determine param file format, defaulting to encrypted file format
05-09-2005,09:21:07 :  Processing encrypted param file: C:\WINNT\Installer\{201E698C-B88E-41AE-8C46-3BBACADCD6E7}\BEInstParams.prm
05-09-2005,09:21:07 :  Opening param file
05-09-2005,09:21:07 :  ERROR: Unable to open param file
05-09-2005,09:21:07 :  Opening file C:\WINNT\Installer\{201E698C-B88E-41AE-8C46-3BBACADCD6E7}\BEInstParams.prm returned error code 183.
- 05-09-2005,09:21:07 :  Processing encrypted param file complete
05-09-2005,09:21:07 :  COMMAND LINE: Checking UIMODE value
05-09-2005,09:21:07 :  COMMAND LINE: Checking installation mode
05-09-2005,09:21:07 :  COMMAND LINE: Checking for serialization values
05-09-2005,09:21:07 :  CDlgSerialNumber Pass Function.
05-09-2005,09:21:07 :  After Check for Remote_Install.
05-09-2005,09:21:07 :  After Check for RA_INSTALL.
05-09-2005,09:21:07 :  After Check for MODE_MAINTENANCE.
05-09-2005,09:21:07 :  After Check for MAINTENANCE_TYPE.
05-09-2005,09:21:07 :  CDlgSerialNumber Pass Function.
05-09-2005,09:21:07 :  COMMAND LINE: Checking for sub features selected
05-09-2005,09:21:07 :  CDlgLocalChooseCustom Pass Function.
05-09-2005,09:21:07 :  After Check for INSTALL_CHOICE.
05-09-2005,09:21:07 :  After Check for INSTALL_TYPE.
05-09-2005,09:21:07 :  After Check for INSTALL_MODE.
05-09-2005,09:21:07 :  After Check for MAINTENANCE_TYPE.
05-09-2005,09:21:07 :  CDlgLocalChooseCustom Pass Function.
05-09-2005,09:21:07 :  COMMAND LINE: Checking for service account values
05-09-2005,09:21:07 :  Getting the Silent Params.
05-09-2005,09:21:07 :  COMMAND LINE: Checking for tape drivers values
05-09-2005,09:21:07 :  COMMAND LINE: Checking for TSM values
05-09-2005,09:21:07 :  CDlgTSMConfig Pass Function.
05-09-2005,09:21:07 :  After Check for INSTALL_MODE.
05-09-2005,09:21:07 :  CDlgTSMConfig Pass Function.
05-09-2005,09:21:07 :  COMMAND LINE: checking for SSO values
05-09-2005,09:21:07 :  COMMAND LINE: Checking for clone values
05-09-2005,09:21:07 :  COMMAND LINE: Checking for sub features selected
05-09-2005,09:21:07 :  CDlgRemoteChooseCustom Pass Function.
05-09-2005,09:21:07 :  After Check for INSTALL_CHOICE.
05-09-2005,09:21:07 :  COMMAND LINE: Checking progress settings
05-09-2005,09:21:07 :  COMMAND LINE: Checking for NOINSTALL value
05-09-2005,09:21:07 :  /DEST:\Program Files\VERITAS\Backup Exec\NT\
05-09-2005,09:21:07 :  /TS:
05-09-2005,09:21:35 :  CDlgSerialNumber Pass Function.
05-09-2005,09:21:35 :  After Check for Remote_Install.
05-09-2005,09:21:35 :  After Check for RA_INSTALL.
05-09-2005,09:21:35 :  After Check for MODE_MAINTENANCE.
05-09-2005,09:21:35 :  After Check for MAINTENANCE_TYPE.
05-09-2005,09:21:35 :  CDlgLocalChooseCustom Pass Function.
05-09-2005,09:21:35 :  After Check for INSTALL_CHOICE.
05-09-2005,09:21:35 :  After Check for INSTALL_TYPE.
05-09-2005,09:21:35 :  After Check for INSTALL_MODE.
05-09-2005,09:21:35 :  After Check for MAINTENANCE_TYPE.
05-09-2005,09:21:35 :  CDlgChooseTapeDrivers Pass Function.
05-09-2005,09:21:35 :  After Check for INSTALL_MODE.
05-09-2005,09:21:35 :  CDlgTSMConfig Pass Function.
05-09-2005,09:21:35 :  After Check for INSTALL_MODE.
05-09-2005,09:21:35 :  CDlgTSMConfig Pass Function.
05-09-2005,09:21:35 :  CDlgSSO Pass Function.
05-09-2005,09:21:35 :  After Check for INSTALL_MODE.
05-09-2005,09:21:35 :  CDlgClone Pass Function.
05-09-2005,09:21:35 :  After Check for INSTALL_CHOICE.
05-09-2005,09:21:35 :  After Check for INSTALL_TYPE.
05-09-2005,09:21:35 :  After Check for INSTALL_MODE.
05-09-2005,09:21:35 :  After Check for MAINTENANCE_TYPE.
05-09-2005,09:21:35 :  CDlgRemoteChooseCustom Pass Function.
05-09-2005,09:21:35 :  After Check for INSTALL_CHOICE.
05-09-2005,09:21:59 :  CDlgLocalChooseCustom Pass Function.
05-09-2005,09:21:59 :  After Check for INSTALL_CHOICE.
05-09-2005,09:21:59 :  After Check for INSTALL_TYPE.
05-09-2005,09:21:59 :  After Check for INSTALL_MODE.
05-09-2005,09:21:59 :  After Check for MAINTENANCE_TYPE.
05-09-2005,09:21:59 :  CDlgSvcAcctInfo: Posting MSI Data
05-09-2005,09:21:59 :  Install in Maintenance mode.
05-09-2005,09:21:59 :  Not in add/remove mode.
05-09-2005,09:21:59 :  CDlgTSMConfig Pass Function.
05-09-2005,09:21:59 :  After Check for INSTALL_MODE.
05-09-2005,09:21:59 :  CDlgTSMConfig Pass Function.
05-09-2005,09:21:59 :  CDlgSerialNumber Pass Function.
05-09-2005,09:21:59 :  After Check for Remote_Install.
05-09-2005,09:21:59 :  After Check for RA_INSTALL.
05-09-2005,09:21:59 :  After Check for MODE_MAINTENANCE.
05-09-2005,09:21:59 :  After Check for MAINTENANCE_TYPE.
05-09-2005,09:21:59 :  CDlgLocalChooseCustom Pass Function.
05-09-2005,09:21:59 :  After Check for INSTALL_CHOICE.
05-09-2005,09:21:59 :  After Check for INSTALL_TYPE.
05-09-2005,09:21:59 :  After Check for INSTALL_MODE.
05-09-2005,09:21:59 :  After Check for MAINTENANCE_TYPE.
05-09-2005,09:21:59 :  CDlgTSMConfig Pass Function.
05-09-2005,09:21:59 :  After Check for INSTALL_MODE.
05-09-2005,09:21:59 :  CDlgTSMConfig Pass Function.
05-09-2005,09:21:59 :  CDlgSSO Pass Function.
05-09-2005,09:21:59 :  After Check for INSTALL_MODE.
05-09-2005,09:21:59 :  DEBUG: Error 2755:  Server returned unexpected error 3 attempting to install package .
05-09-2005,09:21:59 :  ERROR: 1: 2755 2: 3 3:

oldcat

无法卸载，最简单的方法是手工删除。

oldcat

1. 下载 Microsoft Installer (MSI) Cleanup 工具 http://support.microsoft.com/default.aspx?scid=kb;en-us;Q238413
2. 安装后, 运行 Windows Install Clean Up
3. 选择 VERITAS Update 和 VERITAS Backup Exec for Windows Servers, 选择 Remove   
4. 退出 clean up 进程
5. 打开服务管理器.停掉所有Backup Exec服务和MSSQL$BKUPEXEC服务. 如果还安装了Desktop and Laptop Option (DLO), 同时停掉MSSQL$BKUPEXECDLO 服务
6. 运行regedt32注册表修改器
7. 删除相应VERITAS键值:
a. HKEY_LOCAL_MACHINE\SOFTWARE\VERITAS\Adamm
b. HKEY_LOCAL_MACHINE\SOFTWARE\VERITAS\Agent Accelerator for Windows NT/2000
c. HKEY_LOCAL_MACHINE\SOFTWARE\VERITAS\Backup Exec
d. HKEY_LOCAL_MACHINE\SOFTWARE\VERITAS\Common
e. HKEY_LOCAL_MACHINE\SOFTWARE\VERITAS\DLO
f. HKEY_LOCAL_MACHINE\SOFTWARE\VERITAS\Exec View
g. HKEY_LOCAL_MACHINE\SOFTWARE\VERITAS\SigLogger
h. HKEY_LOCAL_MACHINE\SOFTWARE\VERITAS (only if empty)
i. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\VERITAS Backup Exec
8. 如果安装过Backup Exec Web Administration Console (BEWAC), 删除如下键值:
a. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\ServerAppliance\ElementManager\WebElementDefinitions\TabBE*  (all keys that start with TabBE)
b. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\ServerAppliance\ElementManager\WebElementDefinitions\ContextHelpBE* (all keys that start with ContextHelpBE)
c. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\ServerAppliance\ElementManager\WebElementDefinitions\AboutBoxBE
d. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\ServerAppliance\ElementManager\WebElementDefinitions\HELPTOC_* (all keys that start with HELPTOC_. The underscore is important.)
e. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\ServerAppliance\ApplianceManager\ObjectManagers\Microsoft_SA_Task\BackupJobTask
f. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\ServerAppliance\ApplianceManager\ObjectManagers\Microsoft_SA_Task\RestoreJobTask
g. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\ServerAppliance\ApplianceManager\ObjectManagers\Microsoft_SA_Task\TemplateJobTask
9. 删除Backup Exec 服务相应的键值:
a. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BackupExecAgentAccelerator
b. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BackupExecAgentBrowser
c. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BackupExecDeviceMediaService
d. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BackupExecJobEngine
e. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BackupExecNamingService
f. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BBackupExecRPCService
g. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ECM Service
h. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\besakalert (BEWAC only)
i. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\DLOAdminSvcu (DLO only)
j. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SCSIChanger
k. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SCSIChanger
10. 删除所有 Microsoft SQL Server Desktop Engine (MSDE)和Backup Exec相关的SQL组件的键值:
a. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Microsoft SQL Server\BKUPEXEC
b. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Microsoft SQL Server\BKUPEXECDLO (only when DLO is installed)
c. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Microsoft SQL Server\Component Set\InstanceComponentSet.1 或者 InstanceComponentSet.2.
仅删除和如下全局唯一标识匹配的值(GUIDs):
{44FE936D-2B47-40D3-9109-FC1360BFB85D} - Backup Exec 9.0 revision 4367
{78B54B0C-5280-4236-8DF2-7EC6DC45C364} - Backup Exec 9.0 revision 4454
{E09B48B5-E141-427A-AB0C-D3605127224A} - Backup Exec 9.1 (Backup Exec 实例)
{689404D2-1C94-44B3-9203-BEC5594FDA7A} - Backup Exec 9.1 (DLO 实例)
d. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Microsoft SQL Server (仅限没有安装其他SQL实例的情况)
e. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSSQL$BKUPEXEC
f. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SQLAgent$BKUPEXEC
g. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ MSSQL$BKUPEXECDLO (仅限安装DLO的情况)
h. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SQLAgent$BKUPEXECDLO (仅限安装DLO的情况)
11. 重启计算机
12. 删除Backup Exec的安装路径下的所有目录和文件 缺省C:\Program Files\VERITAS\Backup Exec\NT
13. 安装过BEWAC 删除如下文件:
a. %SystemRoot%\system32\ServerAppliance\web\Admin\BE
b. %SystemRoot%\system32\ServerAppliance\web\Admin\help\0C0A\BE
c. %SystemRoot%\system32\ServerAppliance\web\Admin\help\040C\BE
d. %SystemRoot%\system32\ServerAppliance\web\Admin\help\0404\BE
e. %SystemRoot%\system32\ServerAppliance\web\Admin\help\0407\BE
f. %SystemRoot%\system32\ServerAppliance\web\Admin\help\0409\BE
g. %SystemRoot%\system32\ServerAppliance\web\Admin\help\0410\BE
h. %SystemRoot%\system32\ServerAppliance\web\Admin\help\0411\BE
i. %SystemRoot%\system32\ServerAppliance\web\Admin\help\0412\BE
j. %SystemRoot%\system32\ServerAppliance\web\Admin\help\0804\BE
Note: For the folders given below (k-r), remove the files listed after the folder list.
k. %SystemRoot%\system32\ServerAppliance\mui\0411
l. %SystemRoot%\system32\ServerAppliance\mui\0412
m. %SystemRoot%\system32\ServerAppliance\mui\0804
n. %SystemRoot%\system32\ServerAppliance\mui\0C0A
o. %SystemRoot%\system32\ServerAppliance\mui\040C
p. %SystemRoot%\system32\ServerAppliance\mui\0404
q. %SystemRoot%\system32\ServerAppliance\mui\0407
r. %SystemRoot%\system32\ServerAppliance\mui\0409
i. besakfirstwizres.dll
ii. BESigSchedulerRes.dll
iii. BEUtilityJobRes.dll
iv. BEUtilityJobUIRes.dll
v. BEUtilsRes.dll
vi. BEActLogRes.dll
vii. bealertconfigres.dll
viii. BEAlertsRes.dll
ix. BEAuditLogRes.dll
x. BEBackupJobOptionsRes.dll
xi. BEBackupJobOptionsSummaryRes.dll
xii. BECreateJobRes.dll
xiii. BECreateMiscRes.dll
xiv. BEDeviceMgmtRes.dll
xv. BEDevMediaRes.dll
xvi. BEDiagsLogRes.dll
xvii. BEDrivePoolMgmtRes.dll
xviii. BEErrorRulesRes.dll
xix. BEHelpFilesRes.dll
xx. BEJobMonitorRes.dll
xxi. BEJobPropsRes.dll
xxii. BEJobSettingsRes.dll
xxiii. BEJobsetupRes.dll
xiv. BELicenseRes.dll
xv. BeLogonAccountsRes.dll
xvi. BEMediaMgmtRes.dll
xvii. BEMediaRotationRes.dll
xviii. BEMediaSetMgmtRes.dll
xxix. BENotification.dll
xxx. BENotificationConfigRes.dll
xxxi. BEOptionsResource.dll
xxxii. beoverviewres.dll
xxxiii. BEReportsRes.dll
xxxiv. BEResource.dll
xxxv. BEResourceDiscoveryRes.dll
xxxvi. BERestoreJobOptionsRes.dll
14. 打开任务管理器停止 VxTaskBarMgr.exe进程
15. 删除 C:\Program Files\VERITAS\VxUpdate
16. 删除 C:\Program Files\VERITAS, （仅限没有安装其他VERITAS应用程序的情况）
17. 删除 C:\Program Files\Common Files\VERITAS Shared, （仅限没有安装其他VERITAS应用程序的情况）
18. 删除 C:\Program Files\Microsoft SQL Server\MSSQL$BKUPEXEC
19. 删除 C:\Program Files\Microsoft SQL Server\MSSQL$BKUPEXECDLO (仅限安装DLO的情况)
20. 删除 C:\Program Files\Microsoft SQL Server, (仅限没有安装其他SQL实例的情况)

mxlcjl

谢谢你的回复，我按照你的方法已经将此软件卸掉

lxgsh@etang.com

oldcat 回答真详细,应该能帮助不少人解决相关方面的问题.建议版主将此帖设为精华帖.

oldcat

lxgsh和你也学到好多东西，以后多切磋：）

lxgsh@etang.com

TOldcat
好,以后多交流.对了有没MSN,有的话发邮件给我,我加你